Privacy Policy

Your privacy, data security, and trust are our top commitments.

Last updated: September 27, 2026

Last updated: September 2026

At The Dastak, we value your trust and are committed to safeguarding your personal data in accordance with applicable Indian Information Technology (IT) laws and data privacy standards.

1. Information We Collect

We only collect personal information that is necessary to deliver your orders and provide a smooth shopping experience:

Contact Details: Full Name, WhatsApp Number, Mobile Phone, and Email address.
Delivery Details: Complete Shipping Address, Landmark, City, State, and PIN Code.
Transaction Details: Order ID, payment reference ID, and payment status (Note: We never view or store your sensitive card numbers, CVV, UPI PINs, or banking passwords; all payments are processed securely through PCI-DSS certified gateways like Razorpay).
Browsing Data: IP address, device type, browser information, and cookies to ensure website speed, cart persistence, and security.

2. How We Use Your Information

To process, verify, and deliver your purchased items.
To send automated order confirmations, dispatch updates, live tracking links, and digital GST invoices via SMS, WhatsApp, and Email.
To provide customer support and process damage replacement requests.
To detect, prevent, and protect against fraudulent activity and platform abuse.

We do not sell, rent, or trade your personal information to any third parties for advertising purposes. We share data only with trusted partners strictly required to complete your order:

Logistics Partners (Delhivery): Name, phone number, and delivery address to deliver packages.
Payment Gateways (Razorpay): Encrypted transaction authentication.
Communication APIs (Meta WhatsApp Business): Automated tracking notifications.

4. Cookies & Security

We utilize standard HTTP cookies to remember items in your shopping bag and maintain session security.
Our entire platform is secured using SSL/TLS encryption (256-bit) and Cloudflare web protection to ensure your data is always safe.